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The portfolio

Gleam Extensions

The hair extension brand selling online and in the salon.

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Gleam Extensions, project view 1
Client
GLEAM EXTENSIONS
Year
2024
Services
E-COMMERCESHOPIFYBRAND IDENTITY

The result

What it changes

Video shows the extensions being worn before purchase, without a salon visit to decide

Step-by-step guidance on colour and length, all the way to the basket

Verified reviews appear where customers hesitate, with three instalments to ease the cost

customers
4,200+
interest-free instalments
3
for free returns
14 days

Behind the scenes

The decisions behind the project

01

The starting point

Gleam For You sells natural hair extensions to consumers, online and in salons, with a Paris salon and a training business. The brand delivers in France and Belgium.
02

The challenge

A customer who has never worn extensions does not know which type to choose, and that uncertainty is the first reason for abandoning a purchase. Clips, keratin, tapes, wefts: the difference is technical and invisible in a photo. The website had to provide that advice without requiring a visit.
03

A comparison that brings salon advice online

Each method is compared on the criteria that matter: application time, lifespan, hold and recommended use. Two minutes at home for clips removed in the evening, twelve to eighteen months of product life: the customer reaches the basket knowing what she is buying.
04

Evidence where hesitation happens

Trustpilot rating, customer count, free delivery, free returns within fourteen days and three interest-free instalments: these points appear at the moment of decision, rather than being buried on an about page that nobody opens.
05

See the result before buying

Video shows the extensions being worn before the customer needs to travel. For a product chosen by appearance, a well-placed video does the work previously done by a salon appointment.

Rémi Satish

Gleam, hair extensions

« In B2C, everything happens in the first three seconds. The website delivers on that promise. »
About the project

A consumer hair extensions store, redesigned to help customers make their choice without visiting a salon.

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Further reading

Useful resources

Watch the film for Gleam Extensions

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