The result
What it changes
Video shows the extensions being worn before purchase, without a salon visit to decide
Step-by-step guidance on colour and length, all the way to the basket
Verified reviews appear where customers hesitate, with three instalments to ease the cost
- customers
- 4,200+
- interest-free instalments
- 3
- for free returns
- 14 days
Behind the scenes
The decisions behind the project
01The starting point
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Gleam For You sells natural hair extensions to consumers, online and in salons, with a Paris salon and a training business. The brand delivers in France and Belgium.
02The challenge
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A customer who has never worn extensions does not know which type to choose, and that uncertainty is the first reason for abandoning a purchase. Clips, keratin, tapes, wefts: the difference is technical and invisible in a photo. The website had to provide that advice without requiring a visit.
03A comparison that brings salon advice online
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Each method is compared on the criteria that matter: application time, lifespan, hold and recommended use. Two minutes at home for clips removed in the evening, twelve to eighteen months of product life: the customer reaches the basket knowing what she is buying.
04Evidence where hesitation happens
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Trustpilot rating, customer count, free delivery, free returns within fourteen days and three interest-free instalments: these points appear at the moment of decision, rather than being buried on an about page that nobody opens.
05See the result before buying
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Video shows the extensions being worn before the customer needs to travel. For a product chosen by appearance, a well-placed video does the work previously done by a salon appointment.

Rémi Satish
Gleam, hair extensions
« In B2C, everything happens in the first three seconds. The website delivers on that promise. »
About the project
A consumer hair extensions store, redesigned to help customers make their choice without visiting a salon.
Explore the projectFurther reading
Useful resources
Watch the film for Gleam Extensions+
Keep exploring
Other worlds